Skedzu Privacy Policy

Skedzu is a life planning tool and suite of software services. Because the Services help you organize your day, we necessarily process information about your tasks, calendar events, and routines. This Privacy Policy is designed to give you a clear understanding of what data flows through the Services and what choices you have about it.

Skedzu is based in the United States. For any question or concern about your privacy, contact privacy@skedzu.ai.

Before the detailed sections, here is what we commit to:

We do not sell your personal information to any party.

We do not use your data to train artificial intelligence models. For more information, please see our Terms & Conditions here: skedzu.ai/terms.

Depending on where you live, you may have the right to access, correct, export, or delete your information, as described in Part G.

We collect information in three ways: information you provide directly, information we collect through your use of the Services, and information we receive from third parties you authorize.

Account registration data. When you create an account, we collect your name, email address, and password.

Profile data. You may add optional information to your profile, such as a photo, time zone, and preferences.

Billing data. If you subscribe to a paid plan, purchase credits, or purchase the Pioneer Pass, our third-party payment processor, which may include Stripe, the Apple App Store, and Google Play, collect your payment card information directly. We retain only limited billing information required by applicable law and permitted by our payment processors.

User Content. Your schedules, tasks, notes, calendar entries, and custom templates. This content belongs to you; we access it only to operate the Services.

Support communications. Records of any correspondence with our support team, retained to provide continuity of service and improve our support.

Product usage data. Information about which features you access, how frequently, how long you spend in the Services, navigation patterns, and other engagement metrics.

Device and technical data. Your IP address, device identifiers, operating system, browser type and version, app version, screen resolution, and network characteristics.

Performance data. Diagnostic information, error reports, and crash logs used to monitor and improve the Services.

Location data. General location (typically country, region, or city) derived from your IP address, used to set default time zones, comply with jurisdictional requirements, and understand our user base.

Email engagement data. When we send you emails, we may collect information about whether the email was opened and which links were clicked.

Security data. Login attempts, authentication events, and anomaly detection data used to protect account security and prevent unauthorized access. This includes bot-prevention data collected through security services.

Mobile-specific data (for our mobile applications). Push notification tokens, permission grants, and mobile usage patterns.

Connected services. If and when you connect a third-party service that Skedzu makes available for integration, we receive only the data necessary to provide the integration you have enabled. See Part D for details on integrations.

Referrals. If another user invites you to Skedzu, we may receive your name and email address from them for the purpose of sending the invitation.

We do not knowingly collect biometric data or extract information from profile images, and we do not request sensitive personal information such as government identification numbers, health records, or financial account credentials. Users are specifically instructed not to upload such information to the Services. Because the Services are general-purpose planning tools, however, content you choose to create (for example, a medication reminder or a medical appointment, or a financial payment reminder) may reveal information about you, including information about your health and/or finances. That content is User Content and is processed to provide the Services to you as described in this Privacy Policy.

Information collected as described in Part A is used for the following purposes:

B.1 Service Delivery. To create and manage accounts, provide scheduling and planning features, enable integrations that you authorize, process payments, deliver customer support, and maintain the operational integrity of the Services.

B.2 Service Improvement. To analyze usage patterns and identify opportunities for improvement, diagnose and resolve technical issues, develop new features, and conduct testing (including A/B testing) to optimize the user experience.

B.3 AI-Assisted Features. To provide AI-assisted planning, summarization, and suggestion features when invoked by you. See Part E for detailed information about AI processing.

B.4 Communications. To send transactional communications related to your account (such as receipts and security notices), respond to inquiries, and, where you have opted in, send product updates and marketing communications. Marketing communications can be discontinued at any time through the unsubscribe link or account preferences.

B.5 Security and Fraud Prevention. To detect and prevent unauthorized access, fraudulent transactions, and abuse of the Services.

B.6 Legal Compliance. To comply with legal obligations, respond to lawful requests from public authorities, and enforce these Terms.

B.7 Legal Bases (Applicable in the European Union, United Kingdom, and Similar Jurisdictions).

Where legally required, our lawful bases for processing your personal data are:

• Contractual necessity — processing required to deliver the Services you have requested.
• Legitimate interests — processing necessary for improvement, security, and communication, balanced against your rights.
• Consent — processing where you have provided specific consent, such as for optional analytics cookies or marketing emails.
• Legal obligation — processing required to comply with applicable law.

Skedzu does not sell personal information. Personal information may be disclosed in the limited circumstances described below.

C.1 Service Providers. We engage third-party service providers to help operate the Services. Each service provider is bound by contract to protect your information and use it only for the specific purposes we authorize. Categories of service providers include: cloud hosting, payment processing, analytics, customer support tools, email delivery and AI services providers.

A current list of service providers is available on request at privacy@skedzu.ai.

For AI service providers specifically, our contractual requirements prohibit the use of your data to train AI models and restrict processing to the immediate purpose of providing the AI functionality you request, as further described in our Terms & Conditions.

C.2 Legal Disclosures. Skedzu may disclose information when required by applicable law, valid legal process (such as a warrant, subpoena, or court order), or when we believe in good faith that disclosure is necessary to protect the safety of individuals, prevent fraud or illegal activity, or defend the legal rights of Skedzu or others.

We review all law enforcement requests, may challenge those we consider overly broad or improper, and where legally permitted will provide notice to affected users so that they may challenge the request.

C.3 Business Transfers. If Skedzu undergoes a merger, acquisition, corporate reorganization, or sale of substantially all of its assets, personal information may be transferred as part of that transaction. Where required by applicable law, we will provide notice before your information becomes subject to a different privacy policy.

C.4 With Consent. Additional disclosures may occur with your explicit consent for the specific disclosure in question.

When you authorize an integration with a third-party service, Skedzu accesses only the data necessary to provide the integration functionality you have enabled.

D.1 Google Services. If and when Skedzu makes available an integration with Google services (such as Google Calendar), Skedzu's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• Google user data is used exclusively to provide user-facing features that you have requested;
• Google user data is not used for advertising purposes;
• Skedzu personnel do not access Google user data except with your explicit consent, for security purposes, as required by law, or in aggregated and anonymized form;
• Google user data is not sold;
• Google user data is not transferred to third parties except as necessary to provide requested user-facing features, to comply with applicable law, or (with your consent) in connection with a merger or acquisition.

If you have connected a Google account, access granted to Skedzu may be revoked at any time through your Google Account settings at myaccount.google.com/permissions or other webpage designated by Google.

D.2 Other Integrations. Additional integrations you enable are subject to the respective third-party provider's terms and privacy policies, which we encourage you to review. Skedzu follows a principle of least privilege, accessing only data necessary for the integration to function. Integrations can be disabled through account settings.

The Services include AI-assisted features that support planning, summarization, and suggestion.

E.1 Data Processed for AI Features. When you invoke an AI Feature, limited information necessary for that feature, including relevant task descriptions, scheduling context, and your prompt, is processed by Skedzu's systems and, where applicable, by contracted third-party AI providers.

E.2 Processing Location. Certain AI processing occurs on Skedzu's infrastructure. Other AI functionality utilizes third-party AI providers. In all cases, data is transmitted securely and safeguarded by both technical and contractual protections.

E.3 No Use for Training. Your data is not used to train AI models, whether by Skedzu or by any third-party AI provider we work with.

E.4 Retention. Data transmitted for AI processing is retained only for as long as necessary to provide the requested functionality, to comply with applicable law, and for limited safety and abuse-monitoring purposes, in accordance with our agreements with AI service providers. Some information may be retained longer where required to provide continuing functionality that you have requested, such as viewing your history of AI-generated content.

E.5 Your Controls. You may disable AI Features upfront the first time you use the AI Feature. Where an AI Feature output materially affects you and to the extent required by applicable law and regulations, you may request review by a Skedzu representative by contacting support@skedzu.ai.

E.6 Accuracy Limitations. AI outputs may be inaccurate, incomplete, or reflect underlying model biases. AI-generated content should be reviewed before being relied upon for decisions with material implications.

The Services use cookies and similar technologies for several purposes:

F.1 Essential Cookies. Required for the Services to function. These maintain your session, remember your preferences during your visit, and support core security. Essential cookies cannot be disabled if you wish to use the Services.

F.2 Analytics Cookies. Help us understand aggregate usage patterns so that we can improve the Services. Analytics cookies can be disabled through the cookie preferences on our website.

F.3 Marketing Cookies. Support Skedzu-related content on third-party sites. Marketing cookies are used only with your consent, which can be revoked at any time.

When you first visit skedzu.ai, a consent banner allows you to accept or manage your cookie preferences. Preferences can be adjusted at any time through the "Cookie Settings" link in the site footer. Skedzu does not currently respond to browser “Do Not Track” signals. Where required by applicable law, Skedzu treats a Global Privacy Control (GPC) signal from your browser as a request to opt out of the sale or sharing of your personal information.

Depending on where you live, you may have certain rights over your personal information under applicable laws. The rights described below are available to the extent provided by the law that applies to you.

• Access: request a copy of the personal information Skedzu holds about you.
• Correction: update or correct inaccurate information. Most updates can be made directly through account settings.
• Deletion: request deletion of your personal information, subject to legal or operational retention requirements.
• Portability: obtain your data in a portable format suitable for transfer to another service.
• Marketing opt-out: unsubscribe from marketing communications through the unsubscribe link or account preferences.
• Restriction of processing: request that we limit specific types of processing.
• Objection: object to processing of your personal information in specific circumstances.
• Right regarding automated decisions: request human review of an AI-generated decision that significantly affects you.

Most rights can be exercised through account settings at skedzu.ai/settings. For other requests, contact privacy@skedzu.ai.

Skedzu will acknowledge and respond to requests within the time periods required by applicable law. Identity verification may be required to protect your data, and Skedzu will inform you if verification is needed.

Skedzu will not retaliate against or discriminate toward users who exercise their privacy rights.

California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act. In the past 12 months, Skedzu may have collected the following categories of personal information:

• Identifiers (name, email, IP address);
• Commercial information (subscription details, purchase history);
• Internet or network activity (usage data, device information);
• Professional information (any work-related information you have shared);
• AI-generated content (outputs from AI Features).

Skedzu does not sell personal information. Information may be shared with the service providers described in Part C. Access, deletion, and other CCPA rights may be exercised as described in G.2 above.

Residents of the EU and UK have the full set of rights outlined above. Our lawful bases for processing are described in Part B.7. For data protection matters, contact privacy@skedzu.ai.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. EU users can locate their national authority at edpb.europa.eu (or other updated website(s)). UK users may contact the Information Commissioner's Office at ico.org.uk (or other updated website(s)).

Users in other jurisdictions may have rights under local privacy laws, which Skedzu will honor to the extent those laws apply to Skedzu and to the user. For jurisdiction-specific inquiries, contact privacy@skedzu.ai.

Skedzu uses reasonable administrative, technical, and physical safeguards designed to protect personal information.

No system is impervious to compromise. If you suspect that your account has been compromised, contact security@skedzu.ai immediately.

Users are encouraged to use strong, unique passwords, keep devices and applications updated, and remain alert to phishing attempts. Skedzu will never request your password through email or unsolicited contact.

Personal information is retained only for the period necessary to serve the purposes for which it was collected.

Active accounts. Personal information is retained for the duration of your account activity.

Inactive accounts. After a prolonged period of inactivity, Skedzu may close the account following advance notice.

Deleted accounts. Following account deletion, personal information is deleted or de-identified within a reasonable period, except as described in this Part I. Certain aggregated or anonymized information may be retained for analytical purposes, and residual copies in operational backups are purged in the ordinary course.

Legal or security holds. Certain information may be retained longer where required by law or necessary for investigation of a security incident.

Records of privacy requests. Records of privacy rights requests are retained for 24 months to support compliance and audit obligations.

Skedzu is based in the United States, and personal information is stored and processed in the United States. When you access the Services from outside the United States, your information is transferred to and processed in the United States.

We comply with applicable data protection law regarding cross-border transfers.

A current list of processing locations and sub-processors is available on request at privacy@skedzu.ai.

The Services are not intended for individuals under 16 years of age. Skedzu does not knowingly collect personal information from children under 16.

Parents or guardians who believe their child has provided personal information to Skedzu should contact privacy@skedzu.ai. Skedzu will investigate and, where appropriate, delete the account and any collected information.

Skedzu may update this Privacy Policy periodically to reflect changes in our practices, applicable law, or the Services.

For material changes, we will provide notice by email or in-app notification at least 30 days before the changes take effect. The "Effective" date at the top of this Privacy Policy identifies the most recent version.

Minor updates that do not materially affect user rights (such as typographical corrections or formatting improvements) may be implemented without advance notice.

Privacy inquiries: privacy@skedzu.ai

Security concerns: security@skedzu.ai

General support: support@skedzu.ai

Mail: Collier Wilson Group LLC, d/b/a Skedzu, 1401 Lavaca Street, Suite 41709, Austin, TX 78701, U.S.A.