Skedzu Terms and Conditions

By creating an account, purchasing a subscription or credit pack, or otherwise accessing the Services, you confirm that you have read these Terms, understand them, and accept them as binding on you. You also accept our Privacy Policy at skedzu.ai/privacy, which is incorporated into these Terms by reference.

Users who access the Services on behalf of an employer or other organization confirm that they have authority to bind that organization to these Terms, and that acceptance applies to both the individual and the organization.

Where possible, we have written these Terms in plain language. Certain provisions contain technical legal language that cannot be simplified without altering their legal effect.

Skedzu is a scheduling and productivity application that operates in browser, mobile, and lock-screen environments. Depending on the plan selected, the Services may include the browser canvas, scheduling templates, mobile and lock-screen features, AI-assisted planning, exporting, downloading, such third-party integrations as Skedzu may make available from time to time, and store-based purchases (e.g. subscriptions, one-time credit packs, and the Pioneer Pass). The features and integrations available at any given time, and the plans in which they are included, are as described on skedzu.ai.

Skedzu is a life planning tool. It is not a medical device, medical service, legal advisor, financial advisor, or any other regulated professional service. Several of our template categories may relate to nutrition, personal wellness, health routines, medication reminders, recovery, therapy, fitness, or professional preparation, but these templates are provided for organizational purposes only. Skedzu is not a substitute for professional guidance, and users should not rely on Skedzu alone for any activity where a missed, delayed, or inaccurate reminder could affect health, safety, or well-being, including medication timing, medical appointments, or emergency response. Users should independently verify health-related scheduling against authoritative sources such as prescription labels or healthcare provider instructions. Skedzu does not guarantee the delivery, timing, or accuracy of any reminder or notification. For any decision with material health, legal, financial, or safety implications, users should consult a qualified professional.

We may modify, add, or discontinue features from time to time. Changes affecting active paid subscriptions are addressed in the Subscription and Billing Terms on skedzu.ai/subterms.

Account holders must be at least 16 years of age. Users between 16 and 18 are encouraged to review these Terms with a parent or guardian.

Skedzu is not designed or intended for children under 16. If we become aware that an account has been created by someone under 16, we will close the account. If you believe a minor has created an account, please contact us at support@skedzu.ai.

Registration requires accurate information, including a valid email address. Users are responsible for keeping account information current so that we can communicate about the account and provide security-related notices.

Account holders must safeguard their login credentials and must not share access with others. All activity conducted through an account is the account holder's responsibility, whether or not authorized by the account holder. If unauthorized access is suspected, notify us promptly at support@skedzu.ai so that appropriate steps can be taken.

Skedzu reserves the right to suspend or terminate accounts under circumstances including violation of these Terms, legal or regulatory obligation, security concern, unresolved payment default, or prolonged inactivity. Where circumstances permit, we will provide notice prior to suspension or termination.

4.1 Plans, Pricing, and Billing. Skedzu’s current plans, pricing, features, credit allocations, free-access offerings, and purchase options are as described on skedzu.ai and may change from time to time. All subscriptions, credit purchases, and other paid purchases are governed by the Skedzu Subscription and Billing Terms at skedzu.ai/pricing (the “Billing Terms”), which are incorporated into these Terms by reference and address, among other things, automatic renewal, cancellation, refunds, price changes, taxes, and payment processing. Where these Terms and the Billing Terms address the same billing-specific subject matter, the Billing Terms govern.

4.2 Pioneer Pass. The Pioneer Pass is a limited offering. Its terms, including the definition of "lifetime access," treatment upon service discontinuation, and refund provisions, are set out in a separate Pioneer Pass Agreement at skedzu.ai/pioneerpass. Prospective Pioneer Pass purchasers are required to review that agreement in full before purchase.

5.1 Your Ownership. All schedules, tasks, notes, custom templates, and other content that you create, upload, or store using the Services ("User Content") remain your property. Skedzu does not claim ownership of User Content.

5.2 License to Skedzu. To operate the Services, Skedzu requires a limited, non-exclusive license to host, store, process, transmit, and display User Content as reasonably necessary. This license also permits us to (a) create operational backups, (b) share User Content with third-party integrations that you have enabled, and (c) process User Content through AI features that you actively invoke. This license is limited to purposes of providing and improving the Services and terminates when you delete the User Content or close your account, subject to retention requirements set out in the Privacy Policy.

5.3 Your Responsibilities. You are responsible for ensuring that User Content you upload complies with applicable law and does not infringe or violate the rights of any third party. You are also responsible for maintaining your own backups of important User Content. Skedzu does not guarantee against loss or corruption of User Content.

5.4 Skedzu's Intellectual Property. The Skedzu name, logo, platform software, templates, website design, and all other material provided as part of the Services (excluding User Content) are owned by Skedzu or licensed to Skedzu, and are protected by intellectual property laws. Your right to use the Services is limited to the scope granted by these Terms; no additional rights of any kind are transferred to you.

5.5 Templates. Templates in the gallery are the property of Skedzu and are provided for use in your own scheduling and planning. Republishing, reselling, or redistributing templates outside the Services is not permitted.

5.6 Feedback. Any suggestions, ideas, or feedback submitted to Skedzu may be used freely by Skedzu without obligation to the submitter.

Users may access and use the Services only for lawful purposes and in accordance with these Terms. The following are prohibited:

• Violating any applicable law, regulation, or third-party rights while using the Services;
• Attempting to probe, scan, test, or circumvent security measures of the Services or related infrastructure without Skedzu's written authorization;
• Copying, reverse-engineering, decompiling, or otherwise attempting to derive the source code of the Services;
• Using automated systems (bots, crawlers, scrapers) to access the Services except through publicly documented interfaces;
• Accessing accounts, data, or systems belonging to other users or to Skedzu without authorization;
• Sending unsolicited promotional communications, spam, or phishing content through the Services;
• Impersonating Skedzu, its personnel, or any other user;
• Introducing malware, viruses, or destructive code into the Services;
• Uploading sensitive personal information that the Services are not designed to store securely, including government-issued identification numbers, financial account credentials, and protected health information;
• Using the Services to develop or support a competing product;
• Engaging in conduct that could reasonably harm other users, Skedzu, or third parties.

Violations may result in account suspension or termination and, where warranted, legal action.

The Services incorporate AI-assisted planning, summarization, and suggestion features (collectively, "AI Features"). The following terms apply to AI Features:

7.1 Data Processed. When AI Features are invoked, limited data necessary to generate the requested output, such as task descriptions, scheduling context, and user prompts, is processed by Skedzu's systems and, where applicable, by third-party AI service providers under contract with Skedzu.

7.2 No Training on User Data. Skedzu does not use your data to train AI models. We use OpenAI’s API to generate the AI features you request. Under OpenAI’s standard API terms, they do not use API inputs or outputs to train their models unless a customer opts in — and we do not opt in. We send only what’s needed for that request (for example prompts, schedule context, or voice for transcription). We may still store product data and operational logs needed to run Skedzu; that is not used to train AI models.

7.3 Accuracy and Reliability. AI outputs may contain errors, inaccuracies, or omissions. Users should exercise independent judgment before acting on AI-generated content. AI Features should not be relied upon as a substitute for professional advice or verified sources for decisions involving health, safety, legal obligations, financial commitments, or similar matters of consequence. AI-generated schedules or suggestions in health-adjacent contexts, including without limitation medication timing, dosing, or medical appointments, are provided for organizational purposes only and must be verified against authoritative sources before use.

7.4 Credit Usage. AI Features consume credits at a rate determined by the complexity and length of each operation. Credit consumption is reflected in the account usage meter. Credit allocations and expiration are as described on skedzu.ai and in the Billing Terms.

7.5 Optional AI Features. Some Skedzu features use AI. You can choose not to use those features. Where we offer an in-product control to disable or limit AI Features, turning them off does not by itself entitle you to a refund of credits you already purchased. Refunds follow the plan terms shown at purchase and applicable law.

7.6 Right to Human Review. Where an AI Feature generates output that materially affects a user and to the extent required by applicable laws and regulations, the user may request review by a Skedzu representative by contacting support@skedzu.ai.

The Services may support integrations with certain third-party applications, as made available by Skedzu from time to time and as described on skedzu.ai. Skedzu does not represent or guarantee that any particular integration will be available at any given time or for any particular period. When a user enables an integration, Skedzu accesses only the data necessary to provide the requested integration functionality.

8.1 Google Services. If and when Skedzu makes available an integration with Google services (such as Google Calendar), Skedzu's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• Google user data is used exclusively to provide user-facing features of the Services;
• Google user data is not used to serve advertising;
• Skedzu personnel do not access Google user data except (a) with the user's explicit consent, (b) as required for security operations, (c) as required by law, or (d) in aggregated and anonymized form;
• Google user data is not sold to any party;
• Google user data is not transferred to third parties except as necessary to provide or improve user-facing features, to comply with applicable law, or (with user consent) in connection with a merger or acquisition.

Users who have connected a Google account may revoke Skedzu's access to that account at any time through Google Account settings at myaccount.google.com/permissions or such other location as Google may designate.

8.2 Other Integrations. Additional integrations are governed by the respective third-party provider's terms and privacy practices. Skedzu is not responsible for the practices of third-party providers. Integrations may be disabled through account settings at any time.

The Services use cookies and comparable technologies. Certain cookies are essential for the Services to function; others support analytics or optional functionality. When a user first accesses skedzu.ai, a consent notice permits acceptance or management of cookie categories. Cookie preferences may be updated at any time through the settings link in the site footer. Detailed information about cookie usage is available in the Privacy Policy.

Skedzu makes reasonable efforts to maintain continuous availability of the Services but does not guarantee uninterrupted operation. The Services may be unavailable due to scheduled maintenance, updates, or unforeseen circumstances. Skedzu is not liable for damages arising from temporary unavailability.

Except as expressly stated in these Terms and to the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, statutory, or otherwise. Skedzu specifically disclaims all implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

Skedzu does not warrant that the Services will meet any specific requirements, will be uninterrupted or error-free, that defects will be corrected, or that AI outputs will be accurate or complete.

Certain jurisdictions restrict warranty disclaimers, and mandatory statutory warranties applicable in your jurisdiction are preserved.

To the fullest extent permitted by applicable law, Skedzu and its officers, directors, employees, agents, and affiliates shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost data, business interruption, or loss of goodwill, arising from or related to the Services, even if the possibility of such damages was known or foreseeable.

The aggregate liability of Skedzu for any and all claims relating to the Services shall not exceed the greater of (a) the total amount paid by you to Skedzu during the 12-month period preceding the event giving rise to the claim, or (b) one hundred United States dollars (US$100).

The limitations in this Section 12 apply notwithstanding the failure of any limited remedy of its essential purpose. Mandatory liability rules applicable to consumers in the European Union, United Kingdom, or other jurisdictions with comparable protections are preserved.

You agree to indemnify, defend, and hold harmless Skedzu, its officers, directors, employees, agents, affiliates, and service providers from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising from or related to (a) your use of the Services, (b) your violation of these Terms, (c) your User Content, or (d) your infringement of any third-party right.

14.1 Informal Resolution. In the event of a dispute, the parties agree to first attempt informal resolution by contacting Skedzu at support@skedzu.ai. Most disputes can be resolved through direct communication.

14.2 Binding Arbitration. If a dispute cannot be resolved informally within 60 days, both parties agree that the dispute shall be resolved through binding arbitration administered by JAMS pursuant to its Streamlined Arbitration Rules. The arbitration shall be conducted in English, before a single arbitrator, at Austin, Texas, U.S.A., with parties able to participate via teleconference. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

14.3 Class Action Waiver. Both parties agree that disputes shall be brought only in individual capacity, not as part of any class, collective, or representative action. Both parties waive the right to trial by jury and the right to participate in class litigation.

14.4 Opt-Out. Users may opt out of Section 14.2 (Binding Arbitration) and Section 14.3 (Class Action Waiver) by sending written notice to legal@skedzu.ai within 30 days of first accepting these Terms. The notice must include the user's name, email address, and a clear statement of intent to opt out. Opting out does not affect the enforceability of any other provision of these Terms.

14.5 Exceptions to Arbitration. Either party may bring the following in a court of competent jurisdiction rather than arbitration: (a) claims that qualify for small claims court in the applicable jurisdiction, or (b) claims seeking injunctive or equitable relief to prevent actual or threatened infringement of intellectual property rights.

14.6 Consumer Rights Preserved. Mandatory consumer rights under applicable law, including the right of consumers to bring claims in their local courts where required by law, are preserved.

These Terms are governed by the laws of Texas, U.S.A., without regard to its conflict of laws principles. Mandatory local consumer protection laws applicable to you are preserved to the extent required.

Skedzu may update these Terms from time to time. Material changes will be communicated by email or in-app notification at least 30 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms. Users who do not accept updated Terms should not use Skedzu and may close their accounts.

Minor modifications that do not materially affect user rights or obligations (such as clarifications, formatting changes, or corrections of typographical errors) may be implemented without advance notice.

Users may terminate their accounts at any time through account settings. Prior to termination, users may export their data as described in the Privacy Policy.

Skedzu may terminate or suspend accounts under any circumstances including but not limited to violation of these Terms, legal or regulatory requirements, security concerns, unresolved payment defaults, or extended inactivity. Where possible, we will provide advance notice.

Upon termination, access to the Services and any unused credits will end, subject to the refund provisions in the Billing Terms.

18.1 Assignment. Users may not assign their rights or obligations under these Terms without Skedzu's written consent. Skedzu may assign these Terms to a successor, affiliate, or acquirer, including in connection with a reorganization.

18.2 No Waiver. A delay or failure to enforce any provision of these Terms does not constitute waiver of that provision or any other.

18.3 Severability. If any provision of these Terms is held unenforceable by a court or arbitrator of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18.4 Entire Agreement. These Terms, together with the Privacy Policy, the Billing Terms, and any plan-specific agreements (including the Pioneer Pass Agreement), constitute the entire agreement between the parties with respect to the Services.

18.5 Force Majeure. Skedzu is not liable for delays or failures in performance caused by circumstances beyond reasonable control, including natural disasters, pandemics, network failures, cyberattacks, or government actions.

18.6 Notices. Notices from Skedzu will be delivered by email, in-app notification, or posting to the Services. Notices to Skedzu should be directed to legal@skedzu.ai.

The Services are operated by Collier Wilson Group LLC d/b/a Skedzu.

Address: 1401 Lavaca Street, Suite 41709, Austin, TX 78701, U.S.A.

Support: support@skedzu.ai

Legal notices: legal@skedzu.ai

Privacy: privacy@skedzu.ai

Security: security@skedzu.ai